Privacy policy

We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

In this policy, "we", "us" and "our" refer to Riverside Reclaimed.

In this Section 2 we have set out the general categories of personal data that we process.

We may process data enabling us to get in touch with you ("contact data").

We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

We may process [information contained in or relating to any communication that you send to us or that we send to you] ("communication data").

In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

1. contact data will be retained for a minimum period of 3 months following the date of the most recent contact between you and us, and for a maximum period of 12 months following that date;

2. transaction data will be retained for a minimum period of 12 months following the date of the transaction, and for a maximum period of 5 years following that date;

3. communication data will be retained for a minimum period of 6 months following the date of the communication in question, and for a maximum period of 12 months following that date];

Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

​​​​​​​We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

We will store your personal data on secure servers, and, where applicable, in secure manual record-keeping systems.

Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

​​​​​​​In this Section 9, we have listed the rights that you have under data protection law.

Your principal rights under data protection law are:

1. the right to access - you can ask for copies of your personal data;

2. the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

3. the right to erasure - you can ask us to erase your personal data;

4. the right to restrict processing - you can ask us to restrict the processing of your personal data;

5. the right to object to processing - you can object to the processing of your personal data;

6. the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

7. the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

8. the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions, as set out in Article 15 of the GDPR.

You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

​​​​​​​Our website includes hyperlinks to, and details of, third party websites.

In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

​​​​​​​Our website and services are targeted at persons over the age of 18.

If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

​​​​​​​Please let us know if the personal information that we hold about you needs to be corrected or updated.

​​​​​​​We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

​​​​​​​This website is owned and operated by Riverside Reclaimed.

You can contact us:

1. using our website contact form;

2. by telephone, on the contact number published on our website; or

3. by email, using the email address published on our website.